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A team of highly dedicated and knowledgeable IT staff can help you in achieving faster workflow models, faster resolution of problems, and strives to completely eliminate any downtime.
No business should be caught without utilizing the powerful tool of Information Technology that can help you save time in your business’ day-to-day operations. A fast and reliable computer network or information database can greatly increase your company’s efficiencies by simplifying anything from inter-office communication to managing your inventory. Let us help you get the systems in place that allow you get things done and done fast.
An extremely important component of the communication system of any quick responding business, network design and planning includes capacity-planning, layout of the network, and security considerations.
A network is only as good as the hardware that makes it. Top quality routers, switches, gateways, hubs, Ethernet adapters, you name it and we have it. Dark Knight Solutions can get you set up with top-brands like Cisco, ECI Telecom, Rad Data, Juniper, Telco Systems, and more.
Our team of experts will help you in choosing the best networking equipment suited to your unique needs. A fast and dependable network lets you connect with your customers and anticipate their needs in advance. We will bring in the best of switches, server appliances, network interface cards, and much more to provide you with the most reliable, fastest, and well-built network available.
Next to providing actual, live support staff, phone support is the best solution that you can provide to your customers for helping them with their queries and concerns. A customer-focused business will ensure that their phone system helps channel customers to the right department or voicemail box. Make each of your customers feel like they are the most important customer.
The question is how do you achieve all this while still keeping your costs in check?
Dark Knight Solutions will help you with a phone support system that will not only make your customers feel special but will also ensure that customers’ queries are answered in a timely manner. Our phone support services will reduce your turnaround time, minimize costs, and eliminate dropped calls.
The satisfaction of being able to talk to a live person has no match. However, a quality email support program can provide your business with almost the same quality of customer support but with much lesser cost. Moreover, some problems are resolved quicker and better if you get a written account of it and can have it stored in your system for later retrieval. The answer for such a situation is Email Support.
Email support makes your customers think and spell out their queries/concerns. This is usually more clear and precise than a telephonic conversation. Emails can be tracked and the cost savings this option offers is tremendous. You can handle thousands of emails with a much smaller staff.
We offer high quality, end-to-end email support solutions. Let us help you in providing accurate and fast responses to your customer issues and queries.
A fast, robust file server is a very fast computer with a huge RAM and hard drive. It is the heart of a network. The better your file server, the faster you can share across your network. It also controls the transfer of information between the network nodes. The operating system for the entire network resides on the file server. Any software or data files that need to be shared also reside on this computer.
A stronger file server means faster, reliable transfer of information; elimination of time lost due to slow working applications and lost data; and faster response time to all queries and request, including that of your customers.
A network printer provides a business with extra functionality – a printer for everyone to print from and it’s also a means to reduce a business’ carbon footprint.
Undoubtedly a smart choice, a network printer not only saves money in terms of reduced hardware but without fail, a central printer introduces a component of accountability in the printing that is done in any office. A multi-functional, state of the art network printer will also serve as a photocopying, collating, scanning, and faxing machine.
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